Privacy Policy

1. Who we are

Quontrova Tech Ltd is an information technology company based in Kampala, Uganda. You can reach us at info@quontrova.com or +256751141576.

2. Information we collect

We may collect:

• Identity & contact data — name, email, phone number, company name and job title when you submit contact forms, quote requests or register for the client portal.
• Project details — information you provide about your IT needs (networking, software, cloud, cybersecurity, CCTV, etc.).
• Account data — login credentials and support or quote conversation history if you use the client portal.
• Technical data — IP address, browser type, device information and pages visited (typically via server logs or analytics tools).
• Communications — emails, messages and support tickets you send to us.

We do not knowingly collect personal data from children under 18.

3. How we use your information

We use personal data to:

• Respond to enquiries and provide quotes for our services
• Deliver, manage and support contracted projects
• Operate the client portal and communicate project updates
• Improve our website, services and customer experience
• Send service-related notices (and marketing only where you have opted in or where permitted by law)
• Comply with legal obligations and protect our legitimate business interests

4. Legal bases

Where Uganda’s Data Protection and Privacy Act, 2019 applies, we process data with your consent, to perform a contract with you, to meet legal duties, or for legitimate interests such as improving security and responding to business enquiries — balanced against your rights.

5. Sharing your information

We do not sell your personal data. We may share information with:

• Trusted service providers who help us host this website, send email or process payments (under appropriate confidentiality arrangements)
• Professional advisers (legal, accounting) when required
• Authorities when required by Ugandan law or court order

6. Cookies and analytics

Our website may use essential cookies (for session and security) and, where enabled, analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling some cookies may affect site features such as login.

7. Data security & retention

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is fully secure; please use strong passwords on the client portal.

We keep personal data only as long as needed for the purposes above, including project records, legal claims and accounting requirements, then delete or anonymise it where practicable.

8. Your rights

Subject to applicable law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion or restriction of processing in certain cases
• Object to certain processing, including direct marketing
• Withdraw consent where processing is based on consent

To exercise these rights, email info@quontrova.com with the subject “Privacy Request”. We may need to verify your identity before responding.

9. Third-party links

Our site may link to third-party websites (for example partner brands or social networks). We are not responsible for their privacy practices. Please read their policies separately.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after updates means you accept the revised policy.

11. Contact

Questions about privacy:
Quontrova Tech Ltd
Kampala, Uganda
Email: info@quontrova.com
Phone: +256751141576